Our Promise to You
Every piece from 6ix of Diamonds is crafted with exceptional care and backed by our comprehensive warranty. Your satisfaction is our priority.
Lifetime Craftsmanship
LifetimeWe stand behind the quality of our work. If any manufacturing defect appears in your jewelry, we will repair or replace it at no cost.
- Covers manufacturing defects
- Free repairs for faulty workmanship
- Includes prong maintenance
- Valid for original owner
Diamond Guarantee
1 YearIf your certified diamond falls out of its setting within the first year due to a manufacturing defect, we will replace it free of charge.
- Covers center stones over 0.25ct
- Must have annual inspection
- Proof of purchase required
- Does not cover impact damage
Complimentary Services
LifetimeEnjoy complimentary services to keep your jewelry looking its best for years to come.
- Professional cleaning
- Inspection and tightening
- Rhodium re-plating (1x/year)
- Minor adjustments
What's Covered
Covered
- Manufacturing defects in materials and workmanship
- Loose stones due to faulty setting (within first year)
- Prong re-tipping and tightening
- Rhodium re-plating (once per year for white gold)
- Professional cleaning and inspection
- Minor repairs to clasps and closures
Not Covered
- Damage from accidents, abuse, or neglect
- Lost or stolen jewelry
- Damage from unauthorized repairs or alterations
- Normal wear and tear (scratches, patina)
- Damage from improper sizing by third parties
- Stones lost due to impact or damage
How to Make a Claim
If you believe your jewelry requires warranty service, follow these simple steps.
Contact Us
Reach out via email or phone with your order number and a description of the issue.
Assessment
We'll review your case and may request photos or ask you to send the piece for inspection.
Repair or Replace
If covered under warranty, we'll repair or replace your item at no charge.
Return to You
Your jewelry will be returned fully insured with our compliments.
Important Information
- • Warranty is valid only for the original purchaser and is non-transferable
- • Proof of purchase (order confirmation) is required for all warranty claims
- • Annual inspection is recommended to maintain warranty coverage
- • Alterations or repairs by unauthorized jewelers void the warranty
- • We recommend insuring valuable pieces separately for complete protection
30-Day Satisfaction Guarantee
Not completely in love with your purchase? Return it within 30 days for a full refund. No questions asked. We want you to be absolutely thrilled with your jewelry.
View return policy details →Questions About Your Warranty?
Our customer service team is here to help with any warranty questions or claims.